1.Introduction
FMD (Private) Limited (“FIND MY DOCTOR”, “we”, “us”, or “our”) operates (the Website)
located at http://findmydoctor.pk and related mobile
applications with links to this Privacy Policy
(collectively, the “Application”). Through the Application, we operate an online service enabling
patients (the “Patients”) to receive health services (the “Services”) from various healthcare
providers (the “Providers”). We developed this privacy policy (the “Privacy Policy”) to explain how
we collect, use, and disclose information from and/or about you when you use the Application or the
Services.
THE APPLICATION WILL BE COLLECTING AND TRANSMITTING PERSONAL, MEDICAL AND HEALTH-RELATED INFORMATION
ABOUT YOU. BY USING THE APPLICATION, YOU AGREE THAT WE CAN COLLECT AND USE YOUR PERSONAL AND OTHER
INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SITE.
2.Important Definitions
When we use the term (the “Personal Information”) in this Privacy Policy, we mean information about
you that is personally identifiable to you, such as your contact information (e.g., name, address,
email address, or telephone number), personally identifiable health or medical information (the
“Health Information”), and any other non-public information that is associated with such information
(collectively, “Personal Information”). When we use the term (the “De-Identified Information”), we
mean information that is neither used nor intended to be used to personally identify an individual.
Lastly, when we use the term (the “Cookies”), we mean the small pieces of information that an
Application may send to your browser while you are viewing the Application.
3.Questions
If you have questions or concerns about this Privacy Policy, please contact us by sending an email
to
[email protected]
4.Children under age 18
We do not knowingly allow individuals under the age 18 to create Accounts that allow access to our
Website.
5.The Personal information we collect or maintain may include:
- Your name, age, email address, username, password, and other registration information
- Health Information that you provide us, which may include information or records relating to
your medical or health history, health status and laboratory testing results, diagnostic images,
and other health related information
- Health Information that you provide us, which may include information or records relating to
your medical or health history, health status and laboratory testing results, diagnostic images,
and other health related information
- Health information about you prepared by the health care provider(s) who provide the Services
through the Application such as medical records, treatment and examination notes, and other
health related information
- Billing information that you provide us, such as credit card information, and bank account
details
- Information about the computer or mobile device you are using, such as what Internet browser you
use, the kind of computer or mobile device you use, and other information about how you use the
Application
- Other information you input into the Application or related services
6.Sensitive permissions requested by the Application
- The Application may request permission to access your camera, microphone, storage, network, SMS
and Call Log.
7.We may use your Personal Information for the following purposes (subject to
applicable legal
restrictions):
- provide you with the Services
- improve the quality of healthcare through the performance of quality reviews and similar
activities
- create the De-identified Information such as aggregate statistics relating to the use of the
Services
- notify you when the Application updates are available
- market and promote the Application and the Services
- fulfill any other purpose for which you provide us the Personal Information
- For any other purpose for which you give us authorization
8.We may also disclose the Personal Information that we collect or you provide (subject
to
applicable legal restrictions):
- To our subsidiaries and affiliates
- To contractors, service providers and other third parties we use to support our business and who
are bound by contractual obligations to keep personal information confidential and use it only
for the purposes for which we disclose it to them.
- As required by law, which can include providing information as required by a court order.
- When we believe in good faith that disclosure is necessary to protect your safety or the safety
of others, to protect our rights, to investigate fraud, or to respond to a government request.
- To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution or other sale or transfer of some or all of FIND MY DOCTOR’s assets,
whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which
the Personal Information maintained by the Application is among the assets transferred.
- For any other purpose disclosed by us when you provide the information.
9.Information collected via technology
As you use the Application or the Services, certain information may be passively collected by the
Cookies, navigational data like uniform resource locators (URLs) and third party tracking services,
including:
- Application activity information. We may keep track of some of the actions you take on the
Application, such as the content of searches you perform on the Application.
- Access device and browser information. When you access the Application, we may collect anonymous
information from the device, such as your Internet protocol address, browser type, connection
speed and access times (collectively, the “Anonymous Information”).
- The Cookies. We may use the Cookies, both session and persistent, to make the Application and
the Services easier to use, to make our advertising better, and to protect both you and FIND MY
DOCTOR. You can instruct your browser, by changing its options, to stop accepting the Cookies or
to prompt you before accepting a cookie from the websites you visit. If you do not accept the
Cookies, however, you may not be able to stay logged in to the Application.
- Real-Time location. Certain features of the Application may use GPS technology to collect
real-time information about the location of your device so that the Application can connect you
to a health care provider who is licensed or authorized to provide services in the area where
you are located.
- Mobile services. We may also collect non-personal information from your mobile device. This
information is generally used to help us deliver the most relevant information to you. Examples
of information that may be collected and used include how you use the application(s) and
information about the type of device. In addition, in the event our application(s) crashes on
your mobile device we will receive information about your mobile device model software version
and device carrier, which allows us to identify and fix bugs and otherwise improve the
performance of our application(s).
- Google Analytics. We use Google Analytics to help analyze how users use the Website. Google
Analytics uses the Cookies to collect information such as how often users visit the Website,
what pages they visit, and what other sites they used prior to coming to the Website. We use the
information we get from Google Analytics only to improve our Website and the Services. Google
Analytics collects only the IP address assigned to you on the date you visit the Website, rather
than your name or other personally identifying information. Although Google Analytics plants a
persistent cookie on your web browser to identify you as a unique user the next time you visit
the Website, cookie cannot be used by anyone but Google. Google’s ability to use and share
information collected by Google Analytics about your visits to the Website is restricted by the
Google Analytics Terms of Use and the Google Privacy Policy.
10.De-Identified Information
We may use the De-Identified Information created by us without restriction.
11.Information you Share with third parties
This Privacy Policy applies only to information we collect through the Application and in email, text
and other electronic communications set through or in connection with the Application. This policy
DOES NOT apply to information collected by any third party. When you click on links on the
Application you may leave our site. We are not responsible for the privacy practices of other sites,
and we encourage you to read their privacy statements.
12.Modification of information
The Patients and the Providers will be able to update some of their information through the
Website.Requests to modify any information may also be submitted directly to [email protected]
13.Limitations on Deletion of Information
You may request deletion of your Personal Information by us, but please note that we may be required
(by law or otherwise) to keep this information and not delete it (or to keep this information for a
certain time, in which case we will comply with your deletion request only after we have fulfilled
such requirements). When we delete Personal Information, it will be deleted from the active
database, but may remain in our archives and we may also retain anonymous information about your use
of our Services. Once we disclose some of your personal information to third parties, we may not be
able to access that personal information any longer and cannot force the deletion or modification of
any such information by the parties to whom we have made those disclosures. After we delete personal
information, we will retain De-Identified Information and will continue to use De-Identified
Information as permitted under this Privacy Policy.
14.Steps we take to keep your information secure
We employ reasonable physical, electronic and managerial security methods to help protect against
unauthorized access to Personal Information, such as encryption. But please be aware that no data
transmission over the Internet or data storage facility can be guaranteed to be perfectly secure. As
a result, while we try to protect your Personal Information, we cannot ensure or guarantee the
security of any information you transmit to us, and you do so at your own risk.
15.Report Violations
You should report any security violations to us by sending an email to [email protected]
16.Changes to this Privacy Policy
We may change this Privacy Policy from time to time in the future. We will post any revised version
of the Privacy Policy on this page. Continued use of our Services following notice of such changes
will indicate your acknowledgement of such changes and agreement to be bound by the terms and
conditions of such changes. By using the Application, you are agreeing to our collection, use and
disposal of Personal Information and other data as described in this Privacy Policy, both as it
exists now and as it is changed from time to time.